Refund Policy

We want you to be completely satisfied with AdForge AI. This Refund Policy outlines how we handle refunds for our credit pack purchases. All payments are processed through Waffo Pancake, our payment processing partner and Merchant of Record. We do not store your payment card details on our servers.

We offer refunds under the following circumstances:

• 7-Day Window: Full refund available within 7 days of purchase if credits remain unused.
• Duplicate Charges: If you were charged multiple times for the same purchase, contact us immediately for a full refund.
• Technical Issues: If you experience persistent technical issues that prevent you from using our service, contact us for a case-by-case evaluation.
• Unauthorized Charges: If you notice charges you did not authorize, contact us immediately.

Refunds are generally NOT available in the following situations:

• After 7 days from purchase
• For credits that have already been consumed or used
• For partial credit pack purchases
• For creative assets already generated and delivered
• If you simply change your mind about the service
• If you violate our Terms of Service or Acceptable Use Policy

Credits expire within 30 days of purchase. Expired credits are non-refundable. Please monitor your credit balance and use them before the expiration date. We recommend purchasing credit packs based on your anticipated usage needs.

To request a refund, please contact our support team:

• Email: support@adforge.ai
• Include your account email and reason for refund request
• Refund requests are typically processed within 5-10 business days

If you dispute a charge directly with your bank or credit card company (chargeback), we may:

• Suspend or terminate your account pending investigation
• Require you to resolve the dispute through our support channels first
• Recover any fees incurred during the dispute process

We encourage you to contact us directly before initiating a chargeback, as most issues can be resolved quickly.

If you have questions about this Refund Policy, please contact us:

Email: support@adforge.ai
Response Time: Within 24-48 hours
Last Updated: September 21, 2026